It's been probably four months now (maybe more) since I dumped Rogers and went with Teksavvy. I'm really happy with the service so far. Best decision I ever made. For 36 bucks a month (after taxes) I'm getting better internet than I had with Rogers (and more than three times the download cap).I'm thinking of upgrading to their cable offering (15megs down, 5 up, 300 gig cap) which is less than Rogers, but my dsl is servicing my needs so well I haven't looked in to it yet.
What I found really cool was tonight I was on the tech support line with them (more on that in a minute) and they have an option while you are waiting in queue to simply press '2' and they will call you back when an agent is available (and you don't lose your spot in queue either). Reminds me of that company I stumbled on a while ago - Fonolo - they enable call centers to do that kind of thing (I don't know why every company doesn't do it - why would you make your customers wait on the line? Makes no sense).
Anyway, I thought that was uber cool. I can't stand waiting in queue and it just pisses you off even more than you already are by whatever is causing you to call tech support in the first place. So thumbs up for customer service. I never remember anything like that with Rogers (although they did have good customer service in that wait times were usually less than five minutes).
So why was I calling Teksavvy tonight? For some reason, every night between 6-7 p.m. my internet slows down big time. It's fine for average stuff like YouTube, but really sluggish on other fronts. Clearly what is going on (in my opinion) is that Bell is throttling traffic during the evening (Teksavvy afterall is running off the Bell network).
I guess they figure if they degrade the service people might leave Teksavvy. Fat chance of that though - I'll go without internet before forking over my money to someone that throttles my traffic.
What I found really cool was tonight I was on the tech support line with them (more on that in a minute) and they have an option while you are waiting in queue to simply press '2' and they will call you back when an agent is available (and you don't lose your spot in queue either). Reminds me of that company I stumbled on a while ago - Fonolo - they enable call centers to do that kind of thing (I don't know why every company doesn't do it - why would you make your customers wait on the line? Makes no sense).
Anyway, I thought that was uber cool. I can't stand waiting in queue and it just pisses you off even more than you already are by whatever is causing you to call tech support in the first place. So thumbs up for customer service. I never remember anything like that with Rogers (although they did have good customer service in that wait times were usually less than five minutes).
So why was I calling Teksavvy tonight? For some reason, every night between 6-7 p.m. my internet slows down big time. It's fine for average stuff like YouTube, but really sluggish on other fronts. Clearly what is going on (in my opinion) is that Bell is throttling traffic during the evening (Teksavvy afterall is running off the Bell network).
I guess they figure if they degrade the service people might leave Teksavvy. Fat chance of that though - I'll go without internet before forking over my money to someone that throttles my traffic.
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