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The Cable to DSL switch

[indulge me this non-PR related post]...

So as those following my blog know I've recently switched from cable to DSL and I'm now a TekSavvy customer (one of the ISPs that run off the Bell network).

So how has my experience going from Rogers to TekSavvy been? Overall I have to say I'm super glad I made the switch.

I can't explain it but I'm on a 5mbps download DSL service and it runs FASTER than my 10mbps download service that I had with Rogers. For downloading media they are about the same speed, but when it comes to the Web - loading Web pages or watching YouTube videos - I find it much faster than when I was with Rogers.

So thumbs way way up!  I'm paying half as much, not sacrificing speed and getting three times the 'cap' - I can now download 300 gigs a month for 36 bucks after tax (versus 96 gigs a month for 60 bucks with Rogers).

On the negative side, the independent ISPs still have a long way to go on tech support. When I had problems with Rogers they always fixed the problem.

With DSL, I had some initial set up problems and a wacky issue with the connection dropping with my router and while TekSavvy tried to solve it, they weren't able to. Luckily, I got some help from someone that knew something about routers and it turned out to be a super simple issue resulting from my PC's firewall.

Now, TekSavvy doesn't troubleshoot router issues (but Rogers would have).

Don't get me wrong, TekSavvy's reps are great. Very friendly, happy to help you, and very patient. But with this particular issue weren't able to help me fix the problem. And while they may not consider routers a part of their tech support, I as a customer simply want someone to help me get on the internet (and to me, anything that could be preventing that should be in the area of tech support). 

Other than router issues, getting connected was a breeze. But I have to emphasize, switching from Rogers to someone like TekSavvy is probably only advisable for folks that are use to resolving tech issues, which cancels out a lot of folks (especially baby boomers).

Now if you don't use a router, then I think everything would be pretty simple and anyone could make the switch without much concern.

Now that I'm up and running though I think I'll be a life-long TekSavvy customer and to be honest I'm kicking myself that I didn't make the switch years ago!

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